Seller / Legal Business Name: ASA Overseas
Website: https://ratnveda.com/
Effective Date: 23 September 2026
1. General No Return Rule
Orders are generally non-returnable and non-exchangeable for change of mind, personal preference, incorrect product selection or other reasons not covered by this policy, subject to applicable law.
2. Damaged, Defective or Wrong Product
If a customer receives a damaged, defective or incorrect product, the customer should contact support promptly after delivery with the order ID, issue description and photographs or unboxing evidence where available.
3. Resolution
After verification, ASA Overseas may provide a refund or replacement, as appropriate to the circumstances, subject to applicable law, product availability and the nature of the issue.
4. Refund Processing
Approved refunds will generally be issued through the original payment method or another appropriate lawful method. Processing time will be communicated to the customer.
5. Product-Specific Conditions
Any product-specific restrictions, hygiene conditions, personalization conditions or other limitations will be disclosed before purchase and will not override applicable legal rights.
6. Contact
Returns / Support Email: info@ratnveda.com
Phone: 7303344155